Terms & Conditions

Check-in & Check-Out

  • Check In: 14:00 - 18:00 (Later arrivals must please be pre-arranged)
  • Check Out: 10:00 strictly, where after a pro-rata late check out fee is charged per hour.
  • No earlier arrivals will be accepted and no later departures will be allowed. Kindly allow us the courtesy to get your room ready properly and also getting the rooms ready in time for the next arriving guests.

Deposits, Cancellation & Guest Policy

  • All bookings must be made in writing to traceycoetz@gmail.com
  • a 100% deposit is required to confirm and secure 1-night stays and 50% for longer staying guests.
  • Deposits are required within 24 hours after the initial quote where after the tentative booking will be cancelled without prior notice. No rooms will be held without the required deposit, including corporate bookings made by companies or Travel Agents.
  • Proof of payment must be sent to traceycoetz@gmail.com and bookings will only be confirmed once funds reflect.
  • We will not allow more than 2 guests in a room and if guests arrive with more people than booked, the booking will be cancelled with no refund.
  • Cancellation 0 - 7 days prior arrival, including no shows - forfeit 100% deposit
  • Cancellation 8 - 14 days prior arrival, including no shows - forfeit 75% deposit
  • Cancellations 15 - 21 days prior arrival - forfeit 50% deposit
  • Cancellations 22 - 29 days prior arrival - forfeit 25% deposit
  • Cancellations 30+ days prior arrival - full refund
  • Cancellations due to a National Covid-19 lockdown will only be issued a refund if an official lockdown that restricts inter-provincial or international travelling has been announced by the Presidency of South Africa, thus media-rumored announcements will be discarded.
  • International refunds will have a administration / handling  fee of 15% of the total deposit refund.
  • Cancellations must be made in writing to traceycoetz@gmail.com

Rooms & On-Site

  • We keep our accommodation rates as low as possible, to give you the best value for money, therefore:
  • Guest amenities, including coffee/tea, milk, bathroom amenities etc. are only supplied for the first night, to tie you over, where after guests must cater for themselves.
    Fresh towels & linen will only be replaced every third day for longer staying guests
  • Strictly No pets allowed.
  • No smoking will be allowed indoors.
  • No offensive cooking.
  • The Kitchenette must be left in a respectable manner as received, in order for all guests to enjoy this facility.


  • All guests will be required to present a form of valid identification confirmation as required by law. All guest information will be treated confidential and stored securely as per the POPI (Protection of Personal Information) Act.
  • The guests enters the property and uses the facilities at own risk.
  • The hosts and staff of On Q Accommodation does not take any responsibility or will be held liable for any injury, damage or loss while residing at On Q Accommodation.
  • The guests take full responsibility for damages or breakages during their stay.
  • The main guest (If booked as a group) will be solely responsible for settling the bill on arrival.
  • No Billbacks will be made to companies whatsoever, unless prior bookings have been made by a company in advance, where the account is to be settled prior to arrival.
  • The owners have right of admission reserved.